Frequently Asked Questions

What services do we provide?

At Umeed, we offer free, confidential, and accessible mental health support for anyone in need. Our services include: One-on-one online sessions with qualified mental health professionals for emotional support and guidance, a safe community space where individuals can share their feelings anonymously and find encouragement from peers, mental health resources such as articles, coping strategies, and self-help tools to support overall well-being.

Our goal is to provide a judgment-free, compassionate environment to help you take the first step toward better mental health.

Who can participate in the sessions?

Anyone facing mental health challenges can access our sessions anonymously and freely. Our sessions are open to anyone seeking emotional support or a safe space to talk. Whether you’re feeling stressed, anxious, lonely, or simply need someone to listen, you are welcome here. All conversations are kept private to ensure a safe and judgment-free environment.

Our goal is to make mental health support accessible, inclusive, and free of stigma for everyone.

How can I connect with a mental health advocate?

You can reach out to a mental health advocate in the following ways:

• Live Chat (Recommended): Use the Tawk.to live chat option on our website for real-time support. If an advocate is available, you’ll be connected instantly.

• Leave Your Details: If no one responds right away, please leave your name, email, and a short message in the chat. One of our advocates will reach out to you as soon as possible.

• Contact Form or Email: You can also fill out the contact form on our website or email us directly if you prefer.

• Call and book a session.

Our goal is to make sure you feel heard and supported, even if we can’t connect with you immediately in real time.

What is the motivation page?

It's a space for daily inspiration and techniques to foster hope and resilience.

1. Click the chat icon at the bottom right corner of the page.

2. Type your message to connect with a mental health advocate in real time.

3. If no one responds right away, leave your name, email, and a short message so we can get back to you as soon as possible.

4. All conversations are confidential and judgment-free.

We’re here to listen and support you. 💙

How to use tawkto live chat option?

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